Updated: April 1, 2025

At SmackTok Holdings, LLC (“SmackTok”), we make withdrawing your winnings from our skill-based fantasy sports contests straightforward and secure. Withdrawals are processed through our trusted partner, Paydala, ensuring compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. This page explains how to request a withdrawal, why a request might fail, and tax considerations.

How Do I Withdraw Funds?

You can request a withdrawal to an approved bank account (via ACH) or credit card previously used to deposit funds into your SmackTok account. For PayPal withdrawals, please contact our Support team at support@smacktok.com or through the in-App customer support chat.

To request a withdrawal:

• In the App: Navigate to the menu in the top left corner and select “Request Withdrawal.”

Upon submitting your request, you’ll receive a One-Time Password (OTP) via email for verification. No further action is required unless prompted. We’ll notify you by email to confirm whether the withdrawal was successful or if additional information is needed. Withdrawals are processed securely by Paydala, typically within 3–5 business days, subject to verification.

Why Did My Withdrawal Request Fail?

Several factors may cause a withdrawal request to fail:

• Playthrough Requirement: SmackTok requires a 1X playthrough, meaning you must play through all deposited funds once before withdrawing. For example, if you deposit $50, you must submit and complete $50 in contest entries using Credit Funds (not Promo Funds) to meet this requirement.

• Inaccurate Payment Information: Incorrect bank account or credit card details will result in a failed withdrawal. If this occurs, funds will return to your Credit Funds balance, allowing you to submit a new request with corrected details.

• Unapproved Payment Method: Withdrawals are only permitted to ACH bank accounts or credit cards previously used for deposits. Currently, PayPal withdrawals require Support assistance, and methods like Apple Pay or prepaid cards are deposit-only.

• Minimum Withdrawal Amount: The minimum withdrawal is $10. Requests below this amount will be rejected.

• 24-Hour Withdrawal Limit: Only one successful withdrawal is allowed per 24-hour period. For example, if a withdrawal is processed at 3:00 PM, you cannot request another until 3:01 PM the next day.

• Verification Issues: Paydala’s KYC/AML checks may require additional documentation. If verification fails, you’ll be notified to provide the necessary information.

If your withdrawal fails, check your account details and ensure all requirements are met. Contact Support for assistance if needed.

Do I Have to Pay Taxes on My Withdrawals?

If your net winnings (total winnings minus entry fees) exceed $600 in a calendar year, you may be required to report them for tax purposes. SmackTok will provide necessary tax documentation, such as a Form 1099-MISC, to comply with IRS regulations. For detailed tax guidance, consult a tax professional or refer to the IRS website.

Contact Us

For questions about withdrawals or to request PayPal withdrawals, reach out to our Support team:

Email: support@smacktok.com

Customer Support Chat: Available on the App or Site

Mail:

SmackTok Holdings, LLC
8748 Holloway Drive
West Hollywood, CA 90069
USA

We’re committed to making your SmackTok experience seamless and rewarding. Thank you for playing with us!